© 2022 Requ – Yukari Sato – All Rights Reserved
1. Introduction
The Shop is committed to protecting your personal information (as defined in Article 2.1 of the Act on the Protection of Personal Information (hereinafter referred to as “Personal Information Protection Act”)). Article 2.1 of the Act on the Protection of Personal Information (hereinafter referred to as “Personal Information Protection Act”)). The SHOP may collect personal information (as defined in Article 2.1 of the Act on the Protection of Personal Information (hereinafter referred to as “Personal Information Protection Law”)) and other information related to individual customers (hereinafter referred to as “Customer Information”). The Shop may acquire personal information (hereinafter referred to as “Customer Information”).
In handling Customer Information, the Shop will comply with the Personal Information Protection Law, other relevant laws, regulations, and guidelines, as well as the privacy policy set forth below (hereinafter referred to as the “Privacy Policy”). The Shop shall comply with the Personal Information Protection Law and other related laws, regulations, and guidelines, as well as the Privacy Policy set forth below (hereinafter referred to as the “Privacy Policy”).
2. Applicable Subjects
This Privacy Policy applies to all customer information that the Shop obtains in the course of the customer’s use of the Shop.
3. Customer Information Collected by the Shop
The Shop collects the following types of customer information: (a) through direct input by customers on the Shop services; (b) by customers who provide the Shop with information by e-mail, mail, letter, telephone, or other means; and (c) when customers use or browse the Shop services. The information will be acquired through such means as the following
Information acquired when a customer purchases a product, etc.
Basic information such as name, address, occupation, etc.
Customer telephone number, e-mail address, and other contact information
Customer bank account information, etc.
Other information related to the customer and the customer’s purchase of products
Other information we obtain when you use our Shop
Information related to the customer’s use of the Shop, such as products purchased by the customer
Information related to the payment status of the customer on the Shop
cookies, IP addresses, device type, mobile device identifier, browser type, browser language, referrer URL, platform type, number of page views, page view time, and date and time of activity on the Shop app or website when you use the Shop
Other information related to your use of the Shop.
Information we collect in connection with surveys we conduct with our customers.
Information about your use of the Shop, your requests regarding the Shop, and other information you provide in response to questionnaires.
Other information related to customer surveys.
4. Purpose of use
The Shop will use the customer information described in Section 3 for the following purposes
To provide services related to the Shop to customers, etc.
To confirm purchases of products, etc. made through the Shop
To confirm billing and payment related to the Shop
To provide other services related to the Shop to customers
To improve the services provided by the Shop and to plan new services
To conduct research and analysis on the use of the Shop and the manner in which the Shop is used.
To conduct surveys regarding the Shop for customers
To send rewards for cooperation in surveys, etc.
To improve and enhance the services offered by the Shop and to plan new services
To customize the services offered by the Shop for individual customers
To plan, research and develop new services
To improve the quality of other services offered by the Shop
To provide information on our services and to respond to customer inquiries.
To contact and provide information regarding services offered by the Shop
To confirm applications for e-mail distribution services and to send e-mails
To provide campaign information
To send prizes to those who have applied for prizes, etc.
To provide information on new products and services
To notify you of significant changes to our services, such as changes to our Terms of Use
To respond to customer inquiries, requests, etc.
To communicate appropriately with customers regarding the use of the Shop.
Advertising, marketing, etc.
To distribute, display, or measure the effectiveness of our advertisements
To implement other measures for the purpose of advertising and marketing
Administration, etc.
To confirm the status of customer use of services and registered information related to the Shop
To confirm the customer’s compliance with the Terms and Conditions
to deal with customers suspected of violating the Terms of Use or who have been found to have violated the Terms of Use, and to resolve any other problems related to the operation of the Shop; and
To implement other measures necessary to ensure the safe use of the Shop by customers and to maintain the quality of the Shop’s services
5.Deposit and provision of customer information to third parties
The Shop may provide or entrust customer information to third parties in the following cases. In such cases, the Shop will, as necessary, screen the third party to ensure that it meets the standards set by the Shop, and under the Shop’s appropriate supervision, the Shop will deposit or provide customer information to the third party and will ensure that the customer information is properly managed in the contract.
Deposit and provision to subcontractors
When we outsource all or part of our business to other companies for the purpose of processing customer information, providing information to customers, conducting campaigns and surveys, and conducting research or analysis on the usage of our services.
Depositing or providing personal information to cooperating businesses or business partners of the Shop
(This includes cases in which we enter into cooperative or partnership relationships with ad-serving companies, ad agencies, or other advertising-related businesses for the purpose of distributing, displaying, or measuring the effectiveness of advertisements in our Shop).
(iii) Provision of personal information to successors, etc., in the event of succession of business, etc.
In the event of a merger, demerger, or business transfer, etc., in which the business, including services related to the Shop, is succeeded by another company. (This includes cases in which the Shop establishes a separate legal entity and the business of the Shop is succeeded by such legal entity.)
Provision of personal information in accordance with laws and regulations
When requested to provide customer information by a court of law, administrative agency, supervisory authority, or other public agency pursuant to laws and regulations, etc.
To resolve disputes with third parties
When we deem it necessary to provide customer information in order to resolve disputes with third parties or to secure the rights and interests of customers or third parties in relation to services provided by the Shop.
6. management
The Shop will strictly manage customer information to prevent its loss, destruction, alteration, unauthorized access, or leakage. In addition, as described in section 5, the Shop may outsource the handling of personal information to other companies, etc. In this case, the Shop will exercise appropriate supervision over such companies.
7. Use of Google Analytics and Cookies
Use of Google Analytics
We use Google Analytics to analyze how our services are used by our customers. For more information about Google Analytics and opt-out procedures, please refer to the “Google Analytics Terms of Use” and “Google’s Use of Information Collected from Sites and Apps that Use Google’s Services”.
Use of Cookies
The Shop services may use cookies and similar technologies to improve convenience, analyze statistical data, and distribute, display, and measure the effectiveness of advertisements.
Cookies are text data that is stored on your device when you access the Shop’s services.
You may, at your discretion, limit or reject the acceptance of cookies through your browser settings, etc. However, if you make such a choice, you may not be able to use the Shop’s services properly.
8. Correction of Customer Information by the Shop
If there is a change in customer information, such as the name and zip code of a city, town, or village, the name of a financial institution, or any other information that may interfere with billing or payment, the Shop may change the customer information registered with the Shop.
9. confirmation and correction of customer information and disclosure of retained personal data by customers
Customers may take the following actions regarding the handling of customer information.
Confirmation and correction of customer information
Customers may confirm or correct their registered customer information at any time.
Disclosure of Retained Personal Data
When a customer requests disclosure of retained personal data or records provided to a third party, the SHOP will disclose such data without delay, except in the following cases
Disclosure is likely to harm the life, body, property, or other rights or interests of the customer or a third party
Disclosure is likely to cause significant hindrance to the proper conduct of the Shop’s business
Disclosure would violate laws and regulations.
Correction of Retained Personal Data
When we receive a request from a customer for correction, addition, deletion, erasure, suspension of use, suspension of provision to a third party, etc. of retained personal data, we will investigate and confirm that the request is made by the customer or a representative authorized by the customer, and that the request satisfies the requirements of the relevant laws and regulations. We will respond to the request in accordance with the relevant laws and regulations. Please note that we may not be able to respond directly to your request due to technical limitations.
10. disclaimer and precautions
Use of Websites of Other Businesses, etc.
The Shop shall not be responsible for the protection of customers’ personal information, etc., on the websites of other businesses or individuals (including websites that are linked to from the website used by the Shop to provide services related to the Shop). The Shop is not responsible for the protection of customers’ personal information on the websites of other businesses or individuals (including websites to which the Shop links when providing services related to the Shop). Please check the contents of such websites carefully before using them.
Information to verify the identity of the customer
We ask that you keep the information used to identify you strictly confidential so that it is not lost, forgotten, or leaked to third parties.
11. Changes to the Privacy Policy and Confirmation of the Latest Privacy Policy
The Shop may change this Privacy Policy from time to time.
Customers are advised to check the latest Privacy Policy before using the Shop’s services.
If the Shop decides to change this Privacy Policy, the Shop will notify or inform customers of the changes, the content of the revised Privacy Policy, and the effective date of the changes. In the event that the Shop is required by law to obtain the consent of the customer to change this Privacy Policy, the Shop shall not be liable for any loss or damage arising from the customer’s failure to consent to the change (or to cancel the registration if the customer uses the Shop after notification or dissemination of the change or fails to cancel the registration within the period specified by the Shop). If a customer uses the Shop after notification or dissemination of such changes, or if the customer does not cancel his/her registration within a period of time specified by the Shop, the Shop will obtain the customer’s consent to the changes.) (12) The Shop will obtain the information and data necessary for the Shop to be used.
12. Information and Inquiries to the Shop
If you have any questions regarding this Privacy Policy, or if you wish to make any claims against the Shop under this Privacy Policy or the Personal Information Protection Law, please contact the Shop using the Shop’s Contact Form.
Last update: June 19, 2022